What we accept

- We accept returns for both defective and non-defective products. (Please carefully read details below)
- We accept exchanges. (Please carefully read details below in the exchanges section)

 

General return process

We have a 30-day return policy, which means you have 30 days (including weekends and holidays) after receiving your item to request a return. 

To be eligible for a return, you must:

1. Contact us first to ask for a return.
2. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
   
3. You must provide at least one clear and precise reason for returning and a valid picture to back up this reason.

Note: Do not return any items without contacting us beforehand. All attempts to return a product without previously contacting us will not be accepted.

U.S. Returns

Customers located within the United States are eligible for free returns within 30 days of delivery. To start a return, simply reach out to our support team according to our return policy, and we'll guide you through the process at no cost to you.

International Returns

For customers located outside of the United States, we strongly recommend contacting us before initiating any return. Depending on approval, order/item type, region, and the reason for the return, you may be eligible to have your return cost reimbursed in the form of store credit or a discount on a future purchase. Reaching out first ensures we can review your specific situation and offer the best possible resolution before any return is started.
Note: You must provide a valid readable receipt of your return shipping cost.

Start a return

To start a return, you can contact us at potential@potential.com or WhatsApp: +1 (929) 585-2689 

If your return is accepted, we’ll send you a return shipping label (if applicable), and/or instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Questions

For any return question you can ask directly in the chat box, or you can always contact us at potential@potential.com or WhatsApp: +1 (929) 585-2689 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (flowers, or plants), comestible items, supplements, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too, which could be 7 to 13 business days depending on your bank.